Bullionare

Legal

Terms & Conditions

Last updated: June 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and Bullionare Times Private Limited (CIN: U24205KA2023PTC176302, GSTIN: 29AALCB7843G1Z9), having its registered office at 2nd Floor, 28/6/3, Laxmi Tower 3, Nagarathpet Cross, Kempana Lane, Bengaluru – 560002 ("Company", "Bullionare", "Gold Pay", "we"). By accessing or using our website, mobile applications or services (the "Services"), you agree to these Terms in full.

1. Eligibility

  • You must be at least 18 years of age and a resident of India.
  • You must have legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
  • You must complete KYC verification as required under PMLA and applicable RBI/SEBI norms before transacting.

2. Account & KYC

You agree to provide accurate, current and complete information during registration and KYC, and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. We may suspend or terminate accounts that violate these Terms, applicable law, or that we reasonably suspect of fraudulent activity.

3. Nature of the Services

Bullionare facilitates (a) purchase of physical 24K gold coins and bars and (b) purchase, sale, gifting and redemption of digital gold backed 1:1 by 24K, 999.9 pure physical gold held in insured vaults operated by our custodian partners. Digital gold purchased through us is held in your name as the beneficial owner under a tri-partite arrangement with the trustee/custodian.

4. Pricing, taxes & charges

  • Gold prices are dynamic and updated in real time based on prevailing market rates plus applicable spreads.
  • The price binding on a transaction is the price displayed and confirmed at the moment you complete payment.
  • All prices are exclusive of GST (currently 3% on gold) and other applicable government levies, which will be shown separately at checkout.
  • TCS, where applicable under the Income-tax Act, 1961, will be collected.
  • Delivery, insurance and minting charges (for physical redemption) will be shown before payment.

5. Purchase, sale & redemption

  • Buy: orders are confirmed once payment is realised. Successful orders generate a tax invoice.
  • Sell: digital gold can be sold back at the prevailing buy-back rate; proceeds are credited to your registered bank account within standard banking timelines.
  • Redeem: digital gold can be redeemed for physical coins or bars in pre-defined denominations, subject to minting and delivery charges. A minimum holding period may apply.
  • Gift: digital gold may be gifted to other verified users in accordance with platform limits.

6. Vault custody & insurance

Physical gold backing digital holdings is stored in vaults operated by SEBI/IRDA-recognised custodians. Stored gold is fully insured against loss, theft and damage during storage and transit. Holdings are reconciled and independently audited periodically.

7. Risk disclosure

Gold prices are subject to market volatility. The value of your holdings can rise or fall. Past performance is not indicative of future results. Bullionare does not provide investment advice; you should make informed decisions based on your own financial circumstances and, where appropriate, consult a licensed advisor.

8. Acceptable use

You agree not to: (a) use the Services for any unlawful, fraudulent or money-laundering purpose; (b) impersonate any person or misrepresent your identity; (c) reverse-engineer, scrape or interfere with our infrastructure; (d) transmit malicious code; or (e) use the Services in violation of FEMA, PMLA or any other Indian law.

9. Intellectual property

All content, trademarks, logos, software and design elements on the Services are the property of Bullionare or its licensors. You receive a limited, revocable, non-exclusive licence to access the Services for personal, non-commercial use only.

10. Third-party services

Certain features rely on third-party providers (payment gateways, KYC providers, vaulting partners, logistics, analytics). Your use of those features is also subject to their terms. We are not liable for outages, errors or actions of third parties beyond our reasonable control.

11. Limitation of liability

To the maximum extent permitted by law, Bullionare's aggregate liability arising out of or in connection with the Services shall not exceed the value of the specific transaction giving rise to the claim. We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profits, goodwill, or data.

12. Indemnity

You agree to indemnify and hold harmless Bullionare and its directors, officers, employees and partners from any claims, damages, losses or expenses arising out of your breach of these Terms, your violation of law, or your misuse of the Services.

13. Force majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, riots, pandemics, governmental actions, internet/telecom failures or banking system disruptions.

14. Suspension & termination

We may suspend or terminate your access to the Services at any time, with or without notice, for breach of these Terms, suspected fraud, regulatory direction, or risk to platform integrity. On termination, surviving rights and obligations (including outstanding holdings, settlements and indemnities) shall continue to apply.

15. Dispute resolution

Any dispute, controversy or claim arising out of or in connection with these Terms shall first be attempted to be resolved amicably through our Grievance Redressal mechanism. Failing that, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, and the language shall be English.

16. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

17. Changes to these Terms

We may amend these Terms from time to time. Material changes will be communicated via the app, email or website. Continued use of the Services after such notice constitutes acceptance of the updated Terms.

18. Contact

Bullionare Times Private Limited · 2nd Floor, 28/6/3, Laxmi Tower 3, Nagarathpet Cross, Kempana Lane, Bengaluru – 560002 · Email: info@bullionare.com · Phone: +91 91645 39990.